We want to help you to understand what information we collect about you, why we collect it, and how you can update, manage and delete your information. To do that, we have created this Privacy Policy. To make this Privacy Policy easier to understand, we have included additional information about certain key terms at the end of this document. We capitalize those key terms throughout this Privacy Policy so that you can more easily identify them as you read through it.

We build a range of services that help people to automate, monitor and control their residential and/or commercial heating, ventilation, air-conditioning, hot water and other mechanical and/or electro-mechanical systems (your "Equipment"). Our services include cloud-based remote performance management platforms for such Equipment (the "Cloud Services") which may be accessed via ConnectM's web portal, including without limitation the Keen Home Pro Contractor Portal (the "Portal") or ConnectM software installed on your systems and/or devices (your "Devices"), including without limitation the "Keen Home Pro Homeowner app" made available to you via a third party, such as through the Apple App Store and Google Play Store (the "Software" and, together with the Portal and the Cloud Services, the "Platform").

If you have any questions about this Privacy Policy, you can contact us at: irpr@connectm.com.

INFORMATION WE COLLECT

We collect information to provide a better experience to our users, such as providing better insight to you about how you use your Equipment. This may include detecting patterns of usage to suggest changes to promote efficiency, recommending repairs, replacement, or other Equipment maintenance, along with determining and recommending products and services we believe that you may find useful. The information we collect, and how that information is used, depends on how you use our Platform.

When you are signed in to a ConnectM account, we collect information about you, your Devices, your Equipment and any ConnectM hardware components ("ConnectM Hardware") that you may own, which information we store with your ConnectM account ("Customer Data"), which we treat as Personal Information (as defined below) to the extent that it has not been anonymized. When you're not signed in, we store the information we collect with data tags tied to the browser, application, or Device or Equipment you are using.

Information You Provide to Us

When you create a ConnectM Account, you provide us with personal information that may include one or more of the following ("Personal Information"):

• Your name
• Your email address
• Your mailing, residence, billing, facility and other addresses
• A password
• A description of your Equipment's physical location
• Your Devices' geolocation (if you enable location tracking)
• Phone numbers
• Payment information

Information We Collect

We collect and store information using the ConnectM Hardware and various other technologies, including cookies, pixel tags, web storage or application caches, databases, and server logs. We may collect information about you, your activity, your Devices, and your Equipment.

Your Activity – We collect information about your activity in our application, which we use to do things like trigger automations, suggest automations, predict Equipment usage to improve your experience, support and recommend third party services and to improve our user experience and features we provide to you.

Your Devices – We collect information about the Devices, browsers and other applications you use to access the Platform. This helps us to provide automatic updates and to ensure compatibility and correct functionality of our software.

Your Equipment – We collect information about the Equipment that you control and manage using our application and any ConnectM Hardware, which helps us to access the types of Equipment that are monitored and controlled via our Platform.

WHY CONNECTM COLLECTS DATA

We use the information we collect from all our services for the following purposes:

To Provide Our Services

We use your information to deliver our services, like remotely monitoring and controlling your Equipment and creating predictive models to improve your Equipment's longevity and to provide autonomous and automated Equipment behaviors.

To Maintain and Improve Our Services

We also use your information to make sure our Platform is working properly, such as troubleshooting issues that you report to us or issues that we detect using analytics software.

To Develop New Services and Measure Performance

We use the information we collect through our Platform and websites to guide new product and feature development and to measure Platform performance.

YOUR PRIVACY CONTROLS

You have choices regarding the information we collect and how it is used. This section describes the methods available to you for managing your privacy across our Platform and websites.

Managing, Reviewing, and Updating Your Information

When you are signed in to the ConnectM Platform, you can always review and update information by visiting the services you use.

Removing & Deleting Your Information

You can also request to remove content from specific ConnectM services based on applicable law. To delete your information, you can delete specific ConnectM applications or delete your entire ConnectM account.

SHARING YOUR INFORMATION

ConnectM does not share your personal information with businesses, organizations, or individuals outside of ConnectM, except in the following cases:

• Equipment Service Providers and Vendors – We may share data about your ConnectM Hardware and Equipment to the service providers and vendors of your Equipment.
• When You Provide Consent – We may share personal information outside of ConnectM when we have your consent.